Deposit limits, time-out and self-exclusion: how they work in practice
Three tools you have in your profile, and one trap with the weekly limit that hardly anyone knows about.
In short
- You set your own deposit limit: daily, weekly or monthly. Lowering it applies immediately, raising it only after 24 hours.
- The limits are rolling: they reset 1, 7 or 30 days after each deposit, not at the start of the week.
- Self-exclusion lasts 6 months to 3 years, is irrevocable, and applies at every Slovenian licence holder.
Deposit limit
In your profile, under Responsible Gaming, choose Limits and set a daily (24-hour), weekly or monthly deposit limit. The default maximum values are €500 a day, €3,000 a week and €5,000 a month, but you can set them significantly lower.
- Lowering a limit takes effect immediately.
- Raising or removing a limit takes effect after 24 hours. The delay is intentional: you make the decision with a clear head, not in the middle of playing.
The trap: limits are rolling
A limit doesn’t reset on Monday or on the first of the month. It resets 1, 7 or 30 days after each deposit. Example with a weekly limit of €100:
- on Monday at 18:30 you deposit €50, on Friday at 9:50 another €50; the limit is reached,
- the next €50 can only be deposited the following Monday after 18:31, and the remaining €50 from Friday after 9:51 onwards.
If you’re wondering why a deposit won’t go through even though it’s a new week, this is the reason.
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Time-out
If you want to close your account temporarily, choose a time-out of 24 hours, 7 days or 1 month. During this period, playing isn’t possible, and the account reopens automatically once it expires.
Self-exclusion
Self-exclusion is a more serious step: 6 months to 3 years, irrevocable until it expires. The process runs through your profile (Responsible Gaming, Self-exclusion), an email confirmation and a signed form required by the regulator. It’s entered into the national self-exclusion register, so it applies at every Slovenian licence holder, not only casino.si. While self-excluded you can’t play, but you can withdraw available funds at any time.
Where to get help
- Nova Gorica Health Centre, Centre for Addictive Disorders: +386 5 33 83 265
- Change of Heart, Institute for Psychotherapy Ljubljana
- Idrija Psychiatric Hospital, Department for Non-chemical Addictions: +386 5 37 34 400
Frequently asked questions
Can I cancel self-exclusion early?
No. Self-exclusion is irrevocable until the chosen period expires. If you’re not sure, try a 1-month time-out first.
Does the deposit limit also apply to bonuses?
The limit applies to deposits, that is, the money you pay in. Bonuses are counted separately, under their own terms.
