Account security on casino.si: passwords, statuses and suspected breaches
Learn what your account status means, how to protect your password, and what happens if you stop using your account for a while.
In short
- Three wrong password attempts trigger a temporary BLOCKED status until support verifies your identity.
- Each player may hold only one account on casino.si, checked through their national ID number (EMŠO).
- An account closes automatically after 12 months of inactivity, and any available funds are returned within 10 days.
Why account security matters
Your casino account links your personal data, your verified identity, your payment methods and your available funds. That is why protecting it is mainly your responsibility: you choose your username and password at registration, so never share them with anyone, not even family members. Each player is allowed only one account, which casino.si checks through your national ID number (EMŠO), so opening a second account is not possible and breaks the terms.
What your account status means
Behind every account runs a status that shows the state of your verification or access. The most common ones are:
| Status | What it means |
|---|---|
| IDVERIFIED | Your account is fully verified with full functionality. |
| PEPBLOCKED | You are a politically exposed person, so an extra review is required. |
| BLOCKED | A temporary security lock, often after three wrong password attempts. |
| TIME_OUT | You closed your own account temporarily for 24 hours, 7 days or 1 month. |
| SELF_EXCLUSION | An active self-exclusion lasting from 6 months to 3 years. |
| KYC_REGULATION | Your ID document has expired, so re-verification is needed. |
| REVERIFIED | You changed personal details (for example after marriage), so a new check is needed. |
| CLOSED | Your account is permanently closed; reactivation requires a brand new registration. |
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How to protect your password and react to a suspected breach
- Pick a password that is not easy to guess, and change it from time to time.
- Never share your password with anyone, including people close to you.
- Always log out after using a public or shared device.
- Check your login and transaction history regularly in the History section.
- If you notice suspicious activity or suspect someone knows your password, change it immediately.
- Contact support at online@casino.si or call +386 30 777 888; casino.si will assign you a new password and review account access.
Inactive and closed accounts
If you do not log in for 12 months in a row, your account closes automatically, and you get a warning email a month in advance. After closure, any available funds are returned to your payment method within 10 days. You can also close your account permanently at any time, either in the Responsible Gaming section or by emailing support. Reactivation after closure is only possible through a brand new registration and verification process. Your account cannot be transferred to another person, and account and transaction data is kept for at least 10 years from account opening, as required by anti-money-laundering law.
What to watch out for
- Three wrong password attempts lock your account into a temporary BLOCKED status.
- You cannot change personal details like your name, email or address yourself after registration, you need to send support a request with supporting documents.
- Only one account per player is allowed, verified through your EMŠO number; extra accounts are not permitted.
- 12 months of inactivity means automatic account closure, with funds returned within 10 days.
- Play responsibly: set deposit limits and only play with money you can afford to spend.
Pogosta vprašanja
What happens if I enter the wrong password three times in a row?
Your account is temporarily locked into BLOCKED status. To regain access, you need to verify your identity through support at online@casino.si or by phone at +386 30 777 888.
Can I have two accounts on casino.si?
No. Each player may hold only one account, checked through their EMŠO number. Using multiple accounts breaks the general terms and can lead to account closure.
What happens to my funds if I don’t use my account for a year?
After 12 months of inactivity, your account closes automatically, and you receive a warning email a month beforehand. Any available funds are returned to your payment method within 10 days.
