In short
- Withdrawals to bank cards are processed by the bank in 1 to 3 business days.
- A withdrawal always goes to the method you deposited with.
- While a request is still being processed, you can cancel it and the amount is returned to your balance immediately.
Why a deposit takes seconds but a withdrawal takes days
A deposit by card or Flik is on your account within seconds, because it’s an instant authorisation. A withdrawal travels in the opposite direction: the casino approves the request and sends it to the payment processor, and the bank books it on its own schedule. For bank cards that’s 1 to 3 business days, depending on the issuer. The casino has no influence over this part.
A withdrawal goes back to the same method
Withdrawals are only allowed to e-wallets or bank cards that you’ve used for at least one deposit. This is an anti-money-laundering measure. A different method is only possible in exceptional cases, at the licence holder’s discretion, on request via online@casino.si.
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What needs to be in order before your first withdrawal
- Account verification is complete. Without it, there’s no withdrawal.
- The deposit has been wagered once. All deposited funds must be staked at least once.
- The bonus is completed. While a bonus is active, its own wagering requirement still applies.
- The withdrawal method was used for a deposit.
If any of these conditions isn’t met, the system rejects or holds the request. The reason is shown in the Bank section.
How to cancel a request
While a withdrawal is marked as processing, you can cancel it in the Bank section, under Withdraw Funds. The amount is returned to your account balance immediately. Once the request is approved and sent to the payment processor, cancellation is no longer possible.
Fees
The casino offers several methods; for some it covers the costs itself, for others the payment provider or your bank may charge a fee. Your account operates in euros only, so for cards in another currency the bank may charge a conversion fee. Details for each method are in the Bank section after you log in.
Frequently asked questions
Is there a minimum or maximum withdrawal amount?
Yes, it varies by method and changes from time to time. Current limits are in the Bank section, under Withdrawal.
My withdrawal is approved but the money hasn’t arrived. What now?
For cards, wait 3 business days. If more time has passed, contact your bank first, then support at online@casino.si.
