In short
- Verification runs through partner iDenfy: you scan a document and take a photo of your face.
- Accepted documents are an ID card, passport, card-format driving licence and residence permit.
- The deadline is one month from registration, otherwise the account closes automatically.
Why verification is mandatory
Identity verification is required by gaming legislation and anti-money-laundering rules. Until your document is verified, you can’t carry out financial transactions: deposits aren’t credited, withdrawals aren’t possible. Verification also enforces the one player, one account rule, which is checked via your personal identification number (EMŠO).
How it works
Verification runs through the contracted partner iDenfy. After registration:
- you scan the front and back of your identity document,
- you take a photo of your face, which the system compares with the photo on the document,
- you wait for confirmation; you can reach the Verification section from My Profile.
Biometric data is stored in the EU (AWS Ireland) and is deleted 10 minutes after verification is complete. If the process doesn’t work for you over the phone, in-person verification is also available at the reception of Grand Casino Mons in Ljubljana, which is open 24 hours a day.
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Which documents it accepts
- ID card (including biometric)
- passport (including biometric)
- card-format driving licence
- residence permit (for foreign nationals residing in Slovenia)
An old paper driving licence isn’t accepted. If a document is rejected, the Verification section shows the reason and instructions for trying again.
The deadline, and what happens once a document expires
You have one month from registration to complete verification. If you don’t, the account closes automatically, even if it was only partially completed. If your document later expires, the casino warns you a month in advance; once it expires, the account gets KYC status and you can’t play until you upload a new, valid document.
Frequently asked questions
How long does confirmation take?
Automatic checking is usually completed within a few minutes. If the system requires manual review, it can take longer; you can check the status in your profile.
Do I need to verify my account again after getting married or changing address?
Yes. When your personal details change, the account is flagged for re-verification and you upload a valid document again.
